About Us
What makes BLACKBURN'S different? Our level of care...
CUSTOMER CARE
BLACKBURN'S customer service provides referral sources and patients with a streamlined method of placing multifaceted orders through one phone call. Realizing that your time is in demand, our goal is to reduce the amount of time needed when calling in an order. Additionally, we will confirm everything is in stock before you hang up the phone.If a shorted item is evident, you may immediately decide if a substitution is warranted. Comprehensive ordering results in comprehensive service and our customers, patients and caregivers have taken notice.
- Immediate 24-hour Emergency Service
- BLACKBURN'S delivery and service technicians set up and train the patient and caregiver on the proper operation of home medical equipment
- Delivery available through BLACKBURN'S mobile fleet or via UPS.
The Joint Commission encourages patients having concerns or complaints about safety or quality of care being provided by BLACKBURN'S to bring concerns or complaints first to the attention of BLACKBURN'S management.
If your concerns are not addressed to your satisfaction by BLACKBURN'S, you may contact The Joint Commissions' Office of Quality Monitoring at (800) 994-6610 or emailing complaint@jointcommission.org
Mailing address:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Matters concerning billing, insurance and payment deadlines are not within the authority of The Joint Commission.
COMPLIANT CARE
BLACKBURN'S was one of the first home medical equipment and supply companies in Pennsylvania to establish a Compliance Department.
- Accredited by The Joint Commission since 1995, consistently meeting quality standards of care
- Corporate Compliance Program assuring customers, patients, referral sources and payers of adherence with state and federal laws
- Corporate HIPAA Privacy and Security Program assuring customers of Protected Health Information
- Certified and licensed professionals in each department ensuring knowledgeable service
SERVICE COVERAGE
BLACKBURN'S services Western Pennsylvania, Northern West Virginia, Eastern Ohio and Western New York through its employees with facilities in four locations.
(Pittsburgh) - CORPORATE HEADQUARTERS Pharmacy / Showroom
BLACKBURN'S 301 Corbet Street Tarentum, PA 15084
724-224-9100 local 800-472-2440 toll free
724-224-9124 (fax)(Erie) SHOWROOM
BLACKBURN'S
308 East Sixth Street
Erie, PA 16507
814-454-2863 local
(800) 328-9325 toll free
814-454-2706 (fax)(Cranberry Twp) SHOWROOM BLACKBURN'S 83 Dutilh Road Cranberry Twp, PA 16066
724-776-0600 local
724-776-0601 (fax)
(New York) INSTITUTIONAL SALES
BLACKBURN'S 61 Innsbrook Drive, Suite D Cheektowaga, NY 14227
800-372-7749 toll free
800-372-7812 (fax)
(New York) SHOWROOM
BLACKBURN'S DOVE MEDICAL
4114 Union Road
Cheektowaga, NY 14225
877-472-0192 toll free
716-688-9193 (fax)
Customer Service Hours (all locations)
Monday - Friday 9:00 A.M. to 5:00 P.M.
(Eastern Standard Time)
Pharmacy Hours (Tarentum only)
Monday - Friday 9:00 A.M. to 6:00 P.M.
Saturday 9:00 A.M. to 4:00 P.M.
(Eastern Standard Time)
DIRECT THIRD-PARTY BILLING
Contracted with most insurance companies, BLACKBURN'S customer service representatives facilitate the order process by obtaining necessary information, approval, documentation and verification of insurance coverage. Upon pre-qualification, BLACKBURN'S files the claim and in most cases accepts payment directly from the insurance company. A list of contracted insurance companies includes:
All Private Indemnity Plans
Highmark (Blue Cross/Blue Shield)
Health America/Health Assurance/Advantra
Health Plan of Upper Ohio
Gateway/Gateway Medicare Assured
Medicare Part B
Medicaid (PA, WV, OH)
UPMC (for Prescriptions, custom rehab and repairs only)
Unison/Unison Advantage
PEBTF
NOTE: BLACKBURN'S continues to expand our list of contracted insurance companies to provide quality services to our valued customers. If you have any questions pertaining to your insurance coverage, please call and speak with a customer service representative at 800-472-2440.
